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Posted by vr3
Henagon

Forgoten PW with 2fa enabled

Hello,

I have forgotten my pw to my account. Now this normally wouldnt be an issue but I have 2fa enabled on my account and recently traded in my phone that had the authenticator app on it. Now if I go to reset my PW it asks me for my security code, which I can't get. Now if i try to deactivate 2fa I need the PW. I 100% understand this is a security issue we are dealing with but there has to be a way to reset a PW with 2fa enabled. If there is not I will need to transfer all the client numbers to this new account and re-setup the unattended access.

 

Thanks for reading

 

Steven VR