Posted by EddieV
Henagon

Free Version - Received notification ID reset - Still Not Working - Trial Expired

I use Teamviewer for personal use only. On March 11th, 2019 after submitting this form once before, I received an email from <mailings-noreply@teamviewer.com> That stated:
"Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

Awesome... But the client on my PC still says "Trial Expired" and after following several steps listed in the community to see if my client would update to Personal Use, it has not worked. This is a Windows 10 Home PC, not a server.

I have tried restarting the Teamviewer Service, Rebooting the PC, logging out and back in via the client, selected "check for license update," and a combination of all the above. No matter what I try, it will not reset the Trail Version Expired status. I have not re-installed the client and my ID is the same as when I requested help and was approved for free use. 

Can someone help?

Thank you,
Ed

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Free Version - Received notification ID reset - Still Not Working - Trial Expired

Hi @EddieV ,

Thank you for your post.

For your safety, you can't put your TeamViewer ID in the forum.

If you restart both of devices, and still it does not work, please try to raise a ticket for the other TeamViewer ID.

I apologize for any inconvenience caused.

Best regards,
Yuri

4 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Free Version - Received notification ID reset - Still Not Working - Trial Expired

Hello @EddieV,

Thank you for your post.

Could you please verify the ID where the message appears is the same ID that you submitted on the form? It could be the other ID in the connection that is flagged. If this were the case, the other ID would need its own form in order to remove the message.

Please restart both sides and try the connection again. If the issue persists, please submit the form for the second ID.

Hope this helps!

Josh P.
Senior Moderator

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Posted by EddieV
Henagon

Re: Free Version - Received notification ID reset - Still Not Working - Trial Expired

Do you want me to post the ID here in the forum? I tried re-submitting the form a while back, but kept getting an error. That is why I was posting in the forum instead. 

Thanks!

Ed

Posted by Moderator Moderator
Moderator
Solution

Re: Free Version - Received notification ID reset - Still Not Working - Trial Expired

Hi @EddieV ,

Thank you for your post.

For your safety, you can't put your TeamViewer ID in the forum.

If you restart both of devices, and still it does not work, please try to raise a ticket for the other TeamViewer ID.

I apologize for any inconvenience caused.

Best regards,
Yuri

Highlighted
Posted by EddieV
Henagon

Re: Free Version - Received notification ID reset - Still Not Working - Trial Expired

So, magically, it now shows as a status of Free after posting in the forum here... Strange. After being notified it was reviewed and accepted as a personal usage ID, it took a month to update. 

Is that normal? 

Thank you,
Ed