How can I restore linked computers that were lost when disabling 2 factor authentication?

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Posted by Monty8
Digon

How can I restore linked computers that were lost when disabling 2 factor authentication?

I was changing phones, and rather than risk having my 2 factor authentication not work correctly on the new phone, I figured I would just disable it on my account, switch phones, and then turn it back on again.

What I didn't realize was that by disabling 2 factor authentication, I would lose every linked computer on my account.

This has put me in a bind - as several of them are for computers that I do not have local access to at the moment, so I have no good way to set it up again with a new key.

Is there any way to restore the linked computers - even if it means reinstating the original 2 factor authentication seed?

 

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Former Staff AlanW1
Former Staff
Solution

Re: How can I restore linked computers that were lost when disabling 2 factor authentication?

Hi Monty8 

Thank you for posting in community. 

I just tried to deactivate the 2 factor authentication on my device and no any loss of contacts and computers. When you complete the deactivation, you need to log in TeamViewer again. And then your contact list will be downloaded again from TeamViewer's server. 

Do you mean Recent Connection in your computer&contact list by saying linked computers?

You can also find your recent connection and devices in TeamViewer Management Console.

 

View solution in original post

4 Replies
Posted by Monty8
Digon

Re: How can I restore linked computers that were lost when disabling 2 factor authentication?

Is there no way to fix this issue?

Highlighted
Posted by Former Staff AlanW1
Former Staff
Solution

Re: How can I restore linked computers that were lost when disabling 2 factor authentication?

Hi Monty8 

Thank you for posting in community. 

I just tried to deactivate the 2 factor authentication on my device and no any loss of contacts and computers. When you complete the deactivation, you need to log in TeamViewer again. And then your contact list will be downloaded again from TeamViewer's server. 

Do you mean Recent Connection in your computer&contact list by saying linked computers?

You can also find your recent connection and devices in TeamViewer Management Console.

 

View solution in original post

Posted by Monty8
Digon

Re: How can I restore linked computers that were lost when disabling 2 factor authentication?

Thank you.  When I initially disabled 2 factor authentication, all of the systems under "My Computers" disappeared.  I thought I had lost the connection to them - since they had been set up to only be accessible from my account.

After your post, I logged in again, and they were now showing up.  It looks like it was just a visual glitch - but I am very relieved that that's all it was.

Thank you for your help.

Posted by Former Staff AlanW1
Former Staff

Re: How can I restore linked computers that were lost when disabling 2 factor authentication?

That is good to hear that. Could you accept as solution? Thank you very much.