Posted by honestbee

How to Recover Removed Teamviewer Account


Is there a way to recover Removed teamviewer account?

Tried to add the account back but it says the email address is in used.

Searhed his email in users but no matching users found.

Appreciate your help.

Thank you.

1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to Recover Removed Teamviewer Account

Hello @honestbee 

Thank you for your post.

When you remove an account from a Company Profile, the account is not deleted; the account is actually reverted to a free account.

To re-add an account to your Company Profile, click the '+Add Existing Account'2018-10-16 10_02_17-TeamViewer Management Console.png

The pop-up that appears will instruct you to have the user go to this url and sign in with their own account

2019-03-15 08_34_07-TeamViewer Management Console.png

Once the user signs in, they will enter the email address of a Company Admin.

2018-10-16 09_57_47-TeamViewer Management Console.png

Once done, they will appear as a request in the Management Console under User Management 2019-03-15 08_37_17-.png

Hope this helps!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)