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Posted by Flight4
Henagon

How to change authorised device on Business license

I have updated my OS and lost the ability to use the app on High Sierra. I presume this is because I am only allowed to use two devices.

I cannot find where to change them over and 2 emails sent to support unanswered.

 

Can someone help? Thanks

1 Reply
1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change authorised device

Hi Flight4,

You just need to sign in to the software with your TeamViewer account.

Your license will follow your TeamViewer account. Simply sign into the software with your login to use the license. You can use the license from up to 3 devices total.

If you already have 3 devices registered, you will be directed online by the software to remove one of the existing devices from your license.

You can also remove the devices by logging in directly here where you can deactivate an existing device.Capture.PNGOnce you have removed a device, you can sign in to a new device as normal.

 

Hope this answers your question!
-Scotty

Senior Moderator
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