How to connect successfully without updating remote teamviewer?

The remote TeamViewer is running an old verision.Teamviewer cannot connect. I tried to install the local teamviewer version from 9 to 15, but the error is the same every time. Since the remote end cannot go manually in person
Update (teamviewer on the other end is ok), so what else can I do to connect successfully

屏幕快照 2020-02-18 下午3.47.14.png

 

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Comments

  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    Hello @WR1995

    Thank you for your message.

    Unfortunately, there is no other solution other than doing the update manually...?

    I thank you in advance for your understanding.

    Best,

    Jean

    Community Manager