Http 500 on disable tfa page

recoverycode
recoverycode Posts: 3
in General questions

Phone with Authenticator broken, trying to disable tfa via the official link via recovery code. This page shows a red bar (http 500 in dev tools) so tfa never gets disabled. Is a fix for that on the way?

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  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @recoverycode 

    Thank you for your post.

    Can you kindly provide more information like which website you received the error message, a screenshot of the erroe message please.

    Looking forward to hearing from you soon.

    Ying_Q

    Community Moderator/中文社区管理员
  • recoverycode
    recoverycode Posts: 3

    Getting this result trying to submit credentials to remove TFA:

    https://drive.google.com/file/d/1GBJQ9zrCnAJS3r2OM6b2FISUUCwjLJXD/view?usp=sharing

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @recoverycode,

    Thank you for sharing the information.

    As the message displayed that you will need to enter the 16 digits of recovery code for TFA deactyivation. If you are not able to access to the recovery code, kindly private message your TeamViewer account to community moderator. We are able to assist you for further action.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
  • recoverycode
    recoverycode Posts: 3

    Thank you Ying_Q. Although the image was cropped, all information was filled out. The image shows a red box without any error message, dev tools showing an http 500 on an API call.

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