Posted by recoverycode
Digon

Http 500 on disable tfa page

Phone with Authenticator broken, trying to disable tfa via the official link via recovery code. This page shows a red bar (http 500 in dev tools) so tfa never gets disabled. Is a fix for that on the way?

4 Replies
Posted by Moderator Moderator
Moderator

Re: Http 500 on disable tfa page

Hi @recoverycode 

Thank you for your post.

Can you kindly provide more information like which website you received the error message, a screenshot of the erroe message please.

Looking forward to hearing from you soon.

Ying_Q

Highlighted
Posted by recoverycode
Digon

Re: Http 500 on disable tfa page

Getting this result trying to submit credentials to remove TFA:

https://drive.google.com/file/d/1GBJQ9zrCnAJS3r2OM6b2FISUUCwjLJXD/view?usp=sharing

2 Replies
Posted by Moderator Moderator
Moderator

Re: Http 500 on disable tfa page

Hi @recoverycode,

Thank you for sharing the information.

As the message displayed that you will need to enter the 16 digits of recovery code for TFA deactyivation. If you are not able to access to the recovery code, kindly private message your TeamViewer account to community moderator. We are able to assist you for further action.

Regards

Ying_Q

Posted by recoverycode
Digon

Re: Http 500 on disable tfa page

Thank you Ying_Q. Although the image was cropped, all information was filled out. The image shows a red box without any error message, dev tools showing an http 500 on an API call.