I NEED HELP controlling my ipad

I followed the steps to set up controlling my iPad Pro. EVERYTHING is up to date with all of the latest versions. I use Windows 10. When I open Quick Support on my iPad I get the ID and enter it on my PC. So far once it connected but all I could do was chat. I couldn't see the screen. I'm trying this on my own so it's all right in front of me. Most of the time the PC version says it was unable to connect Reason Unknown. On the iPad I get Incoming Connection and then Protocol Negotiation Failed. Any ideas how to get this to work? My versions are the free versions.