I am being billed for Something I do not have...HELP!

RJAyres
RJAyres Posts: 2
in General questions

Hello. I need someone from support to contact me quickly. I retired 2 years ago. I am receiving a bill for renewal for $330. I don't work there anymore no do I use the program. I went through this same thing last year and thought it was resolved. PLEASE contact me soon so we can get this terminated and I get my money refunded. Thank you in advance for your help with this matter.

Tagged:

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @RJAyres 

    Thanks for your message.

    What you wrote is an issue that can not be resolved by the community as it is about an individual license/contract. I need to ask you to contact our service or sales team directly for assistance: https://www.teamviewer.com/en/support/contact/ 

    Thanks and best, Esther

    Former Community Manager

  • RJAyres
    RJAyres Posts: 2

    Esther,

    I'm sorry that does not help. Sorry for my late reply as I was out of town. The link you gacve me did not work (dead link 404 error). I noticed on the community page that it mention Australia and NZ were having issues and were given a link to submit a ticket. (Which is what I have been trying to do). When I tried to use the link, all it did was bring me back to the community Blog page I am already on. I need a REAL solution. Pleae provide a number or forward this to someone who can help me. Thank you.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @RJAyres ,

    Thank you for your reply.

    If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.

    In order to make sure, could you please provide your invoice number via the private message, so I can pass the case to our support team.

    Or please call our support team with your invoice number so they are happy to assist you individually.

    I apologize for any inconvenience caused.

    All the best,
    Yuri

    Former Japanese Community Moderator
Trustpilot

Categories

This Week's Leaders