Hello. I need someone from support to contact me quickly. I retired 2 years ago. I am receiving a bill for renewal for $330. I don't work there anymore no do I use the program. I went through this same thing last year and thought it was resolved. PLEASE contact me soon so we can get this terminated and I get my money refunded. Thank you in advance for your help with this matter.
Thanks for your message.
What you wrote is an issue that can not be resolved by the community as it is about an individual license/contract. I need to ask you to contact our service or sales team directly for assistance: https://www.teamviewer.com/en/support/contact/
Thanks and best, Esther
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started
I'm sorry that does not help. Sorry for my late reply as I was out of town. The link you gacve me did not work (dead link 404 error). I noticed on the community page that it mention Australia and NZ were having issues and were given a link to submit a ticket. (Which is what I have been trying to do). When I tried to use the link, all it did was bring me back to the community Blog page I am already on. I need a REAL solution. Pleae provide a number or forward this to someone who can help me. Thank you.
Hi @RJAyres ,
Thank you for your reply.
If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.
In order to make sure, could you please provide your invoice number via the private message, so I can pass the case to our support team.
Or please call our support team with your invoice number so they are happy to assist you individually.
I apologize for any inconvenience caused.
All the best,