I can't jump in!!
Hi,
recently i couldn't entry in session with my customers with 15.2 version.
I just tried with other PCs and smartphone not licensed and it work properly.
What is it?
Thansk and Best Regards!
Comments
-
Hello @RPS-ASSISTENZA
Thank you for your message.
In order to be able to give you the best service, we need to know more about the problem you encountered. Could you please explain it in a little bit more detail? Did you receive an error message and if so, what did it say?
Best regards
Jean
Community Manager
0 -
Hallo Jean,
when i try to connect to remote machines it show me "incoming connection" but it still freezed. I have registered customer PC in my white list. But if i try without registration it work correctly. I have 20 and more machines connected and this is first time i have this issue.
Best Regards
Paolo
0 -
Hello @RPS-ASSISTENZA
Thank you for your message.
So this is a bug for a specific device. I recommend you to open a ticket. Our engineers will help you finding a solution for this.
To open a ticket: https://support.teamviewer.com/a/
If you need any further information, please let me know.
Best,
Jean
Community Manager
0
