I want to cancel my purchase

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Vladislav1
Vladislav1 Posts: 1
in General questions

II just purchased a personal use license yesterday,
my card got charged, but I received no emails regarding the license!

I even checked my junkbox but there is nothing.

When I check my teamviewer, it is still in Free mode.

I want to cancel my purchase.

How can I do this when I didn't receive any message from Teamviewer after my purchase? Since my purchase was yesterday, I am still in the 7-day cancel period.

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @Vladislav1 ,

    Thank you for your post.

    In order to assist you further, I have created a support ticket for you.
    Please give us more information via the ticket.

    I apologize for any inconvenience caused.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
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