Posted by damiansz

Issues with license

I have problems with my license. I have a monthly subscription and there is information that I do not have any license (free). When I try to assign a key, it shows that it is assigned to a different account. Can anyone check it out? 

Best regards

1 Reply
Posted by Moderator Moderator

Re: Issues with license

Hello @damiansz ,

thank you for your message and welcome to the community.

It seems that you had a problem when activating your licence. What do you mean with your sentence: "when  I try to assign a key, it shows that it is assigned to a different account"?  

Hope this helps: If you have a Business licence please find all the steps to follor here: How to activate your license 

If you have a remote access plan, please use this article: How to activate your Remote Access Plan 

If you need individual support, please reach out to our support team, they will be really happy to assist you.


Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española