Posted by damiansz
Henagon

Issues with license

Hello,
I have problems with my license. I have a monthly subscription and there is information that I do not have any license (free). When I try to assign a key, it shows that it is assigned to a different account. Can anyone check it out? 

Best regards

1 Reply
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Posted by Moderator Moderator
Moderator

Re: Issues with license

Hello @damiansz ,

thank you for your message and welcome to the community.

It seems that you had a problem when activating your licence. What do you mean with your sentence: "when  I try to assign a key, it shows that it is assigned to a different account"?  

Hope this helps: If you have a Business licence please find all the steps to follor here: How to activate your license 

If you have a remote access plan, please use this article: How to activate your Remote Access Plan 

If you need individual support, please reach out to our support team, they will be really happy to assist you.

Best, 
Alena

Spanish Community Moderator

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