Lan connections and whitelist problems (authentication rejected)

Pawel
Pawel Posts: 10 ✭✭
in General questions

Hi.

From yesterday we have a problem with incomming lan connections.

We have the policy with white list with emails on it. No problem with it to yesterday.

Now, nobody from the white list can't connect to our teamviewer hosts stations.

Every administrator get message "Authentication rejected".

In the log file is "CLoginServer::CheckIfConnectionIsAllowed: connection not allowed, buddy account verification failed".

Anybody have this problem ?

Comments

  • brett
    brett Posts: 3

    Yes, I've been getting this recently too. Tried granting easy access and adding the client's TV ID to the whielist on the remote.  Still no LAN connection.  Remote via the internet still works.

    2017/03/28 00:03:54.942 10436 4708 D1 CLoginServer::CheckIfConnectionIsAllowed()
    2017/03/28 00:03:54.942 10436 4708 D1 CLoginServer::CheckIfConnectionIsAllowed: connection not allowed, buddy account verification failed
    2017/03/28 00:03:54.942 10436 4708 D1 CLoginServer::runServer: Connection is not allowed
    2017/03/28 00:03:54.942 10436 4708 D1 CLogin::run() leave

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi all,

    This is a bug in our current version - our development is informed and they are working on a solution. I will inform you in this post if we publish a new version with a fix.

    Julia
    Senior Support Engineer - 2nd level Support
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    Find this helpful? Say thanks by clicking on the Thumbs Up button.
  • Pawel
    Pawel Posts: 10 ✭✭

    Yesterday everything works fine.

    Today the problem backs again :(

  • MaHe
    MaHe Posts: 1

    We have the same problem and error message.

    Please fix it asap.

    Thx
    Mathias

  • jd
    jd Posts: 1
    +1 to get this fixed please. Most machines we have are now affected with this. Thanks
  • JPvanJaarsveld
    JPvanJaarsveld Posts: 1

    We are getting the same error. Quite frustrating! Can we please get a fix!

  • brett
    brett Posts: 3

    Hi Julia

    Thanks for the message.  Any news on this being fixed?

    Best regards,
    Brett

  • Pawel
    Pawel Posts: 10 ✭✭

    Please do something with the problem. It's been so long since the problem has been reported :(

  • Apple
    Apple Posts: 6

    Bump!

  • Pawel
    Pawel Posts: 10 ✭✭

    Julia, how much time is needed to fix this ?

     

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi all,

    We published a new version with a fix - please install the new version and post your feedback here :)

    Thank you in advanced!

    Julia
    Senior Support Engineer - 2nd level Support
    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.
  • Pawel
    Pawel Posts: 10 ✭✭

    Hi Julia.

    Thank you for information.

    Unfortunelly policy still does not propagate.

    I have a lot of policies on th server. I have installed the last update of the TeamViewer.

    TeamVierwer does not get policies from the server.

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi Pawel,

    Thank you for your feedback. I also received that feedback from customers - I will inform our development and keep you updated.

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.
  • brett
    brett Posts: 3

    Hi Julia,

    Can you please confirm the version number the fix was included in?  I don't see it mentioned specifically in the last 2-3 change log entries:  https://www.teamviewer.com/en/download/changelog/

    Thanks!

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