License issue

Spasie
Spasie Posts: 1
in General questions

I missed that there was an issue with our credit card and could not pay the invoice on time and my access got blocked. Now I've done the payment on the link provided in the invoice with a credit card and it got approved. But on the other hand I've received no confirmation email... Now the connection still fails and I have the error message "Either your license or your partner's license is blocked". Please unblock me as the invoice got paid. Thanks.

Tagged:

Comments

  • Ying_Q
    Ying_Q Posts: 2,591 Moderator ☑

    Hi @Spasie,

    Thank you for your post and sorry for the late reply.

    A ticket has been created on your behalf regarding to your payment and license issues. One of the spport representative will get in touch with as sson as possible. Please noted that it is the festival season, it may delay the response time. We are sorry for the inconvenien caused and wishing you safe and sound featival season.

    Regards

    Ying_Q 

    Community Moderator/中文社区管理员
Trustpilot

Categories

This Week's Leaders