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Posted by sirjeimz
Henagon

Logfiles

Hi,

Need some assistance on Teamviewer logfiles.

There is a alphanumeric string of 32 characters in braces in the Connections_incoming log file.

I need some explanation on what this is.

Thanks  

5 Replies
Posted by iainwels
Pentagon

Re: Logfiles

Hello sirjeimz,

Could you place the log file's on here please. Then i could take a look and maybe see what you are having a problem with!

Thank you for using teamviewer

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Highlighted
Posted by sirjeimz
Henagon

Re: Logfiles

Hi Ian, Have you taken a look at the log files?

3 Replies
Posted by iainwels
Pentagon

Re: Logfiles

Hello sirjeimz,

I am sorry. I don't see any log file's here... Did you add them?

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by sirjeimz
Henagon

Re: Logfiles

iainwels

Logfiles are as follows:

[TeamViewer ID removed]John Stewart 28-03-2015 01:11:12 28-03-2015 01:11:34 CABS EQ SERVER RemoteControl {281D15B3-EB36-4AD4-B3DB-3FCCFB4CE069}
[TeamViewer ID removed] John Stewart 28-03-2015 01:11:39 28-03-2015 01:11:48 CABS EQ SERVER RemoteControl {4126121C-063E-4BD2-9621-3847CE99E3E5}
[TeamViewer ID reomved] John Stewart 28-03-2015 23:16:51 29-03-2015 01:21:01 CABS EQ SERVER RemoteControl {02114F29-E74C-4A0D-B946-76BD18949388}

Please notify reception

Best Regards

sirjeimz

Posted by iainwels
Pentagon

Re: Logfiles

Hello sirjeimz,

These codes are GUID Codes (they are for internal use only). These codes are used by people at teamviewer support centre to read the log files and determine the issue.

If you want more information please do not hasitate and post another post!

I hope this helps.

Thank you for using teamviewer

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people