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Posted by Billb198121
Photon

Logging into account I don't have email access anymore?

I was curious if anyone could help me....I need to login to my normal teamviewer account, but that email address on file is no longer held be me and I don't have access.  So when I login it says to check my email, which I can't do.  How can I get that updated?

Thanks

1 Accepted Solution

Accepted Solutions
Posted by Former Staff Katharina
Former Staff
Solution

Re: Logging into account I don't have email access anymore?

Hi Billb198121,

Thank you for your post.

The email address of a TeamViewer account can only be updated from within the account itself.

What you could do is try to log in to your account on a device that you already validated before. In that case, no new verification email will be sent and you should be able to sign in and change your email address:

In the Computers & contacts list, click on your display name at the top and select "Edit profile". This will open your account settings where you can then enter a new email address.

If you have no way of accessing the account, I am afraid you will have to create a new account with a different email address.

I hope this is helpful.

All the best,

Katharina

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4 Replies
Posted by Former Staff Katharina
Former Staff
Solution

Re: Logging into account I don't have email access anymore?

Hi Billb198121,

Thank you for your post.

The email address of a TeamViewer account can only be updated from within the account itself.

What you could do is try to log in to your account on a device that you already validated before. In that case, no new verification email will be sent and you should be able to sign in and change your email address:

In the Computers & contacts list, click on your display name at the top and select "Edit profile". This will open your account settings where you can then enter a new email address.

If you have no way of accessing the account, I am afraid you will have to create a new account with a different email address.

I hope this is helpful.

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by phovland
Photon

Re: Logging into account I don't have email access anymore?

On the teamviewer program to email address is updated, but when i login on the webpage it's still the old address. So when i'm adding a new device and it sends email to verify this, it probably goes to the website email adress because i don't get any new e-mails to the e-mail in the software locally installed.

Posted by Ielkin
Photon

Re: Logging into account I don't have email access anymore?

I found a way to change the email when the old email was no longer working.

This is with the newer teamviewer interface (which I hate to no end).

On the top Left select connection and then select Open User Managment.

This opened the managment console in a browser window, but already logged in even though the same browser failed to log in just minutes earlier. 

In the window, the top right has the Machine name with a down arrow on the right.

Click the down arrow and select Edit profile. And here you can change the email address.

The email will not update until it is validated with the validation email sent to the new address.

This requres teamviewer having an existing working instalation, but that was never an issue for me as I had many instalations, I just could not install more or login online.

This was the only way to change the email address after over a year of searching, but finally it is done.

Good Luck.

Posted by mikee
Digon

Re: Logging into account I don't have email access anymore?

Thank you.

This works great. BTW, the old interface also has the Connection and same Open Managment Console option, and the only way to do it witout a seperate browser login.

Thanks again.