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Posted by MEDIAWiRX
Henagon

Lost 2FA Access Due to Dead Phone...

I just had a phone die due to water, iphone6 Plus, and now I have no 2FA codes on my app after applying the backup through iTunes. I need to delete my old free account so that I can start over as I cannot find the backup codes that were sent. I do not remember receiving them, but that was years ago anyways, so who knows where that is now.

Please message me so that I can get that OLD account deleted, not this one I am posting from obviously. Thanks

4 Replies
4 Replies
Posted by MEDIAWiRX
Henagon

Re: Lost 2FA Access Due to Dead Phone...

I still need my old account deleted so I can move my access to my new account.....

Posted by Moderator Moderator
Moderator

Re: Lost 2FA Access Due to Dead Phone...

Hi  MEDIAWiRX,

Thank you for the post.

I am sending a private message to you so that I can follow up on this case.

Please check and reply once you receive the message from me.

Best regards,

 

Posted by SESaputro
Photon

Re: Lost 2FA Access Due to Dead Phone...

Dear Team Moderator,

Please help me to delete my other TV account, cause i'm lost all access, my phone brick.

Thanks
SE

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Lost 2FA Access Due to Dead Phone...

Dear @SESaputro,

Thanks for your post. 

Can you please send me a private message with the affected email address? 
I will forward your case to my colleagues. 

Best,
Natascha