Posted by dmarvics
Photon

Lost Recovery Code, Phone Authenticator is not linked.

Hello,

I set up 2FA, I beleive with Microsoft Authenicator, but it is not showing any code that TeamViewer will accept and I cannot find my recovery code.  Would a moderator please PM me and help me out?

Thanks!

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Lost Recovery Code, Phone Authenticator is not linked.

Hello @Lucas3  and @paulocoob2 ,

please send me or any moderator in a private message your email address.

Have a nice weekend :)

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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6 Replies
Posted by Moderator Moderator
Moderator

Re: Lost Recovery Code, Phone Authenticator is not linked.

Hello @dmarvics,

Thank you for your message.

I've just sent you an e-mail regarding your issue.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by paulocoob2
Henagon

Re: Lost Recovery Code, Phone Authenticator is not linked.

I need help too.
Same problem. Please Helpp

 

Posted by Lucas3
Henagon

Re: Lost Recovery Code, Phone Authenticator is not linked.

Lost access to original TeamViewer account, can you help?
Posted by Moderator Moderator
Moderator
Solution

Re: Lost Recovery Code, Phone Authenticator is not linked.

Hello @Lucas3  and @paulocoob2 ,

please send me or any moderator in a private message your email address.

Have a nice weekend :)

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by HumG
Henagon

Re: Lost Recovery Code, Phone Authenticator is not linked.

I am in the same situation, wiped my phone and lost the recovery code. Can a moderator please help me to recover my account?

Thank you!

Highlighted
Posted by Moderator Moderator
Moderator

Re: Lost Recovery Code, Phone Authenticator is not linked.

Hi @HumG ,

thank you for your message :)

Please as already told, send me a private message with your email address. 
Thanks in advance!

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española