MSRA.exe wont open when TV is running

Hi,

I have a weird issue, after the windows 1903 update my remote assistance (msra.exe) does not work when teamviewer is running. it does work if TV is not running.

I already uninstalled and re-installed TV and same issue. 

Any ideas?

TeamViewer Version 12

 

Annotation 2019-06-26 093436.png

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator

    Hi @julwo 

    Thank you for your message. 

    Unfortunately, TeamViewer version 12 is not supported on the latest Windows 1903 - was even not supported with Windows 1809. 

    In the following article, you will find more detailed information: Which operating systems are supported?

    Thank you very much for your understanding and wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JakeP
    JakeP Posts: 1

    I'm also getting this error now.

    Windows 1903

    TV: 15.2.2756
    Any ideas?