Shape the future of TeamViewer with our Product Team. Click here to join!

Posted by julwo

MSRA.exe wont open when TV is running


I have a weird issue, after the windows 1903 update my remote assistance (msra.exe) does not work when teamviewer is running. it does work if TV is not running.

I already uninstalled and re-installed TV and same issue. 

Any ideas?

TeamViewer Version 12


Annotation 2019-06-26 093436.png

1 Reply
Posted by Moderator Moderator

Re: MSRA.exe wont open when TV is running

Hi @julwo 

Thank you for your message. 

Unfortunately, TeamViewer version 12 is not supported on the latest Windows 1903 - was even not supported with Windows 1809. 

In the following article, you will find more detailed information: Which operating systems are supported?

Thank you very much for your understanding and wish you a great day. 

All the best,