Posted by ae6dx
Digon

Mac stuck at log in screen

I can access my iMac but when I try to click my username icon to log in nothing happens.  Its like I have no control of clicking, just moving the mouse.

50 Replies
Posted by hborradaile
Henagon

Re: Mac stuck at log in screen

I'm having the same issue. If someone clicks on the icon on the remote computer everything works as normal but obviously this removes all the benefits of remote access!!

Posted by tehSmoogs
Henagon

Re: Mac stuck at log in screen

Me too - same issue

Posted by Viszje
Henagon

Re: Mac stuck at log in screen

Me too, im running the newest version of teamviewer.

Posted by icampbell
Electron

Re: Mac stuck at log in screen

I had a similar problem on numerous mac systems lately. The key was noticing that the time in the menubar was also not accrurate (either minutes or sometimes hours different) as if the video had been paused. The workaround for me was to go to Actions > Lock Computer > Lock. This forces the session to end and gives you back the login screen and allows you to enter the user password.

Hope this works for you.

Posted by hborradaile
Henagon

Re: Mac stuck at log in screen

I've also had some success with "the lock then log back in" method too. However, sometimes the screen stays frozen no matter what, so I have to get people from my office to click on my screen which pretty frustating/embarrassing (It's also impractical as I'm currently working with a 7 hour time difference).

Posted by Viszje
Henagon

Re: Mac stuck at log in screen

Unfortunetly not :smileysad:

Posted by DaviCR
Henagon

Re: Mac stuck at log in screen

Thanks, but doesn't work for me. I am experiencing this problem for about a week. I can remotely login normally once, but after leaving the connection during some hours and returning, I systematically find the screen frozen with a clock time that is not the current one. I have already completely uninstalled  teamviewer in both machines, and installed the current version; but the problem persists.

By the first time that I connect, sometimes I find a black screen, then I finish the connection and start again. Doing so, works, but only for the first connection.

Any other suggestion?!

Posted by Core787
Henagon

Re: Mac stuck at log in screen

I’m having the exact same problem. Same thing if I login from my phone or Mac.
Posted by TopsAuto
Henagon

Re: Mac stuck at log in screen

I to am having the same issue. I tried typing in my user's name password anyhow, and then it comes back to life again! Give that a try.

Posted by Core787
Henagon

Re: Mac stuck at log in screen

I tried that but it didnt work. :(

Posted by warrenphd
Electron

Re: Mac stuck at log in screen

Exact same issue. The clock on the remote mac also appears to be the time when I locally locked the machine. Really makes TV useless.

Posted by ogoudron
Henagon

Re: Mac stuck at log in screen

I have the same problem.

Do i need to open a ticket somewhere or does TeamViewer team will see this forum thread as a bug tracking issue ?

Posted by AK4IJ
Digon

Re: Mac stuck at log in screen

Same here.... I can see a "cursor" or sorts on the other end, but keystrokes don't register. Time in the upper right of the screen is wrong. Only way to get into the machine was to have a friend reboot, but that was only a temporary solution as it has frozen again. I have this problem on all 3 of my Macs. Reported to TV support, but they are clueless as to what to do as of this time. Very frustrating!
Posted by ogoudron
Henagon

Re: Mac stuck at log in screen

I have found a workarround that work for me...

When you try to reconnect the mouse does not respond and the screen is still black or with an old image of login screen but the keyboard still work.

So my workarround is to log only with keyboard shortcut :

Type the first letter of the user name and press ENTER. Nothing seems to happen but it's false, you can now type the password and then press enter. You session will open and you will see the remote screen again.

 

Posted by AK4IJ
Digon

Re: Mac stuck at log in screen

Thank you  ogoudron, but that doesn't work for me. At TV's suggestion I had a friend help me on the other end by re-booting my computers, uninstalling the latest version of TV and downloading a version (link supplied by them) which was supposed to fix the problem. It seemed to work for a few hours, but when I tired to access them the next day the same old problem was there:

frozen log in screen on the other side, keystrokes don't register, wrong time shown in upper right corner of the frozen screen.  Now I don't even see the cursor. 

One factor that I forgot to mention was that there was a power outage for a couple of hours on the other computers. I don't think that has a bearing on TV because I am able to temporarily access the computers after a re-boot, but that (as I mentioned above) seemed to help only for a few hours. A power outage, in effect causes a re-boot.

Frustrating.....

Posted by TeamViewer Staff
TeamViewer Staff

Re: Mac stuck at log in screen

Hi all,

Thank you for your contribution here. I talked to our development and they are working on a solution. I will inform you when we published a new release with a fix. 

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by honeabologna
Photon

Re: Mac stuck at log in screen

Will you just let everyone in this message stream know? Do you have any ETA on a solution?

Posted by Core787
Henagon

Re: Mac stuck at log in screen

The only way I've found to not get locked out is to disconnect TV manually and not let the connection time itself out. As long as I do that I can log back in whenever I want. 

Posted by AK4IJ
Digon

Re: Mac stuck at log in screen

Temorary fix.... well, sort of..... downgrade on all sides to TV12. In therory you should be able to control a TV12 computer with a TV13 one, but that didn't work for me. I had to downgrade all back to TV12. Now I can control all my computers as before.

Be sure and set your TV preferences to "do not automatially upgrade" or you will find yourself back in the same frustrating position as before. 

Not a permanent fix, but until the programming staff figures out the solution you will be able to use TV. Hopefully, that will be soon.

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Mac stuck at log in screen

Hi all,

I do not have an ETA at the moment but you can try the following as a workaround:

Connect to the Mac, click on "Actions" in the toolbar, navigate to "Lock" and choose "Lock now".

After doing that it should be possible to remote control the Mac. Please let me know if the workaround works for you.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
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Posted by Viszje
Henagon

Re: Mac stuck at log in screen

Goodmorning,

Unfortunetly this isnt working for me. 
I can only connect once, the first time after a restart on both sides.
After that i can only see the last screen freeze. 

grtz

Posted by ae6dx
Digon

Re: Mac stuck at log in screen

The solution from Julia did not work for me.  Lock on Session End is checked when I go to that menu.  If I click on Lock nothing changes.

Posted by Regman
Electron

Re: Mac stuck at log in screen

Julias solution didn't work for me either.  Would love to see a solution turned around quickly on this.  At this point I'll prob end up just downgrading everything to the more reliable V12

Posted by ae6dx
Digon

Re: Mac stuck at log in screen

Any update on this?

Posted by Bill_H
Henagon

Re: Mac stuck at log in screen

I have the same problem: after connection is established the login screen is completely unresponsive. I have tried all the suggestions posted above, but nothing works. I am running version 13.2. I have tried re-installing TV, but still get the same problem. Where can I download version 12?

Posted by Moderator Moderator
Moderator

Re: Mac stuck at log in screen

Hi  Bill_H,

Thank you for posting.

As we mentioned earlier, we are working on it at the moment, however you can get version 12 by clicking here until it fixes.

We apologize for any inconvenience caused.

Best regards,

Posted by Bill_H
Henagon

Re: Mac stuck at log in screen

Thanks for your response. Unfortunately TV was automatically updated to 13.2 on the remote computer I am trying to access, and version 12 of TV is evidently not able to connect to a computer running 13.2. Unless there is some way to remotely revert to version 12 on the remote computer, it looks like TV is leaving me high and dry until this bug is fixed.

/Bill

Posted by jess1
Neutron

Re: Mac stuck at log in screen

Same here! Actions > Lock, doesn't allow me to check it. 

Remote computer has v13 so it won't connect. 

Posted by pwrmacbob
Trigon

Re: Mac stuck at log in screen

They apparently do NOT read any of these. Terrible tech support.
Posted by ae6dx
Digon

Re: Mac stuck at log in screen

Any upddate on this?

Posted by AK4IJ
Digon

Re: Mac stuck at log in screen

As far as I know there has been no update for this problem. I am successfully using TV12 after updating to Mojave on my iMacs. But beware that because of the "sandboxing " which Apple does, you will have to have someone on the other side to change your preferences to allow TV to access the remote mac.

 

Posted by edaza
Henagon

Re: Mac stuck at log in screen

Downgrading to version 12 worked for me as well. I had tried some of the above remedies but neither worked for me. I replaced TV version 13 to 12 on both my client and host machines, as well as disabled auto update. Hopefully v13 gets patched soon.
Posted by la79
Henagon

Re: Mac stuck at log in screen

Seems like an update was pushed out for Macs. However, the problem still persists. Any idea on when this is going to be fixed for version 13?

Unfortunately, I can't downgrade all my machines to 12.

Posted by Bill_H
Henagon

Re: Mac stuck at log in screen

Yes, new version but same login failure problem.

The good news, though, is that you can still get up to 15% off and a $200 Amazon gift card if you buy the business version of this software that is completely useless.

Posted by DaviCR
Henagon

Re: Mac stuck at log in screen

I gave up TV after this issue and switched to **Third Party Product**, which works perfectly in mac and has everything that I need (that was my case, it's not for all TV users).

Posted by nchampenois
Henagon

Re: Mac stuck at log in screen

Thank you, that does the job for me !
Posted by ae6dx
Digon

Re: Mac stuck at log in screen

What did you use?

Posted by la79
Henagon

Re: Mac stuck at log in screen

All, it seems like TeamViewer 14 has fixed the problem. I just updated all my computers to the beta preview and it seems to be working correctly now.
Posted by nchampenois
Henagon

Re: Mac stuck at log in screen

I used @ogoudron  answer, using keyboard instead of mouse

Posted by emadello
Neutron

Re: Mac stuck at log in screen

That worked for me, Thanks!!
Posted by SDB
Neutron

Re: Mac stuck at log in screen

I have the same problem. Workaround was working for a certain time. After 3,4 logins i finally got in. But now - no way. Time difference login Screen and RT is at over 14h. Accessability, Firewall all is set for TV to get in.
Highlighted
Posted by SDB
Neutron

Re: Mac stuck at log in screen

Thanks for that! but only works on 1 of my 2 Macs with TV.
3 Replies
Posted by caltain
Digon

Re: Mac stuck at log in screen

Is it possible that only the problem Mac is running Mojave? If it is then you have to grant permission for the TeamViewer app to control the computer. If TeamViewer is set to run at boot or login, then you will also need to grant permission for TeamViewer_Desktop.

See this article in the Knowledge Base:
How to control a Mac running macOS 10.14 Mojave

Posted by rlojr
Neutron

Re: Mac stuck at log in screen

Not sure this is a real fix, but it is working for me.  

When you've logged in, press the first key of your user name.  Then input your password and press Enter.  I have no idea why that's working, but it has on the past few occasions.  Good luck.

Posted by Killerkit
Henagon

Re: Mac stuck at log in screen

After reading everyones issues I tried a combination of all the solutions.

1/ I connected to the Mac and got a black screen.
2/ Disconnected and reconnected and then I got the login window on the home screen.
3/ The cursor was frozen in the login box but I clicked once in the login box and typed the password and enter.
It logged in.
Why cant they fix this?????

Posted by nshapiro613
Electron

Re: Mac stuck at log in screen

This just worked for me. Thanks!

Posted by Liro72
Electron

Re: Mac stuck at log in screen

Just checking in again to see if the TeamViewer has made any progress on addressing this behavior since they're forcing us to upgrade past 12, the only version that doesn't have this problem.
Posted by mloboda
Henagon

Re: Mac stuck at log in screen

Still have this issue on 14.2.8352. Any actions from "Action" menu do nothing. Guys, I've payed money for this soft, but can't use it without asking someone to wake up my iMac. Terrible

Posted by Moderator Moderator
Moderator

Re: Mac stuck at log in screen

Hi @mloboda 

Thank you for your post. 

Can you please call our support team?

They are happy to assist you in this case. 

Thank you very much and have a great day.

All the best,
Natascha