Posted by meridius
Henagon

Microphone Muted problem

I have the latest version of TeamViewer (13) on two computers for testing purposes.

In each computer when I speak into the microphone, the voice input signal fluctuates green so it can hear both voices.

In today's test, Computer A could not hear Computer B but Computer B could hear Computer A.

In Computer A I started a live session with Computer B but in Computer B it says 'Microphone Muted' whatever I do.

Please help with any advice.

 

 

 

1 Accepted Solution

Accepted Solutions
Posted by meridius
Henagon
Solution

Re: Microphone Muted problem

I resolved this problem myself. Clicking exactly on the small 'Microphone Muted' button in Computer B allowed the change to 'Microphone' so that Computer A could hear Computer B.

I don't know why it is set up like this as default. Surely it would be better the other way around or at least made clearer so that a user does not erroneously think that there is some sort of audio problem.

 

6 Replies
Posted by meridius
Henagon
Solution

Re: Microphone Muted problem

I resolved this problem myself. Clicking exactly on the small 'Microphone Muted' button in Computer B allowed the change to 'Microphone' so that Computer A could hear Computer B.

I don't know why it is set up like this as default. Surely it would be better the other way around or at least made clearer so that a user does not erroneously think that there is some sort of audio problem.

 

Highlighted
Posted by k5s8a22
Electron

Re: Microphone Muted problem

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@meridius wrote:

I resolved this problem myself. Clicking exactly on the small 'Microphone Muted' button in Computer B allowed the change to 'Microphone' so that Computer A could hear Computer B.

I don't know why it is set up like this as default. Surely it would be better the other way around or at least made clearer so that a user does not erroneously think that there is some sort of audio problem.

 My Windows 10 Pro, Team Viewer Audio Mic always shown as muted with no such result as described here and I have gone thorugh all related audio querries in the community, but as one can see the screen shots showing that selecting the suggested options in Audio control settings has not resolved anything, why?


 

1 Reply
Posted by chuck4dd
Henagon

Re: Microphone Muted problem

What if your have a friend that is not computer saavy and you need to resolve an issue with them?

Having the ability to unmute a computer that your remote control for them would it easier. To have locate them unmute the microphone is getting difficult. (Getting harder for them to comprehend Alzheimer/dementia). 

Posted by gerrydutch
Henagon

Re: Microphone Muted problem

It is a pain that the mic is muted on the remote computer when the connectio is made.

Is there anyway round this so both ends have the mics active when the connection first starts.

Posted by chuck4dd
Henagon

Re: Microphone Muted problem

It seems that others have similar issues as I have. No solutions offered, except have the other user to uncheck muted on their end. Since recent versions carry a grey band that limit the remote interrogation of unmuting the session with them. Some of my friends are limited in capabilities (onset of Alzheimer).
Posted by gerrydutch
Henagon

Re: Microphone Muted problem

No much help to me either, I am trying to set up a remote operation for a disabled person with limited capabilities , from my end his microphone is greyed out and it will not ungrey from my end, which means he cant hear what I am trying to tell him.
He doesn't understand that I need him to unmute his microphone, it is a problem which I guess will be addressed by the fantastic Teamviewer Team "PLEASE"