*Mouse Arrow Disappears During Session Rendering Team Viewer Useless*

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Posted by
Henagon

*Mouse Arrow Disappears During Session Rendering Team Viewer Useless*

Hey Everyone!

So recently I've noticed that soon after initiating a Team Viewer session, the Mouse Arrow disappears when I attempt to drag it into the view of the computer screen I am trying to remote into.  I log out and then log back in and it might give me a few minutes of proper operation or it might not give me any time and the mouse arrow just disappears again. 

Here's a link to a small video to show what's happening:

https://www.dropbox.com/s/a17kw0k7978b3mr/Video%20May%2011%2C%2016%2008%2021.mov?dl=0

Any ideas on how to fix this?  Thanks!

2 Replies
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Posted by TeamViewer Star
TeamViewer Star

Re: *Mouse Arrow Disappears During Session Rendering Team Viewer Useless*

Hi @wirelesscop 

Do you connect to a laptop which has its screen lid closed/lowered?

If yes, then could you please try to connect with the screen lid opened?

Best regards

 

 

Pro
1 Reply
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Posted by
Henagon

Re: *Mouse Arrow Disappears During Session Rendering Team Viewer Useless*

Hi there and thanks so much for the reply.  The computer that I am trying to access remotely is a desktop.  The computer I am using to access it is a Laptop.  I'm not having issues connecting with any other computer.  Odd.