Mouse and Keyboard control lost

patchoo
patchoo Posts: 1
in General questions

Hi!

 

After logging into a customer (we use TV 12 with a corporate license) I could open windows network settings but after could not click or send any commands, just completely stuck here:

 

teamviewerBug.PNG

Connection was ok as I could still download files over file transfer.

Reconnecting did not help. 

The red border around settings makes me wonder if that has something to do with it

 

Anyone run into this issue before? 

 

 

Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @patchoo

    Thank you for your message.

    We could not reproduce this bug with a version 12.

    Are you on the latest V12 on both sides of the connection?

    If not, please make sure you use this package on both sides: TeamViewer 12 - latest version

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

Trustpilot

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