Mouse clicks not working Ver 15

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ecoplnd
ecoplnd Posts: 1
in General questions

Both Local and remote computers are Windows 10 machines running the free version 15. It has worked successfully up until the other day. The cursor moves on the remote computer but the remote doesn't respond to clicks. 

Any thoughts? Thanks.

Eileen

 

 

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @ecoplnd

    Thank you for your message. ?

    Could you check if you have Full access in the TeamViewer options of your local computer?

    To check this, please go to Extras → Options → Advanced → Advanced settings for connections to other computers and make sure it is set on Full access:

    TeamViewer options.png

    I hope this could help. ?

    If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

  • CAU
    CAU Posts: 2 ✭✭
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    Hi,

    I have full access, but sometimes I have this issue. I have to send someone to the location to restart teamviewer and that's not a solution. I can also not user the option in Teamviewer 15 to Reboot the remote computer?

    Is there a solution for this? My Version is 15.7.7 and it is a payed version.

    Thanks

    Cau

     

     

     

  • Neilm85uk
    Neilm85uk Posts: 1
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    I'm on version 15.10.5 business license and get this problem. Is there any further advice?

  • CAU
    CAU Posts: 2 ✭✭
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    No, no solution yet.

  • W2PH
    W2PH Posts: 1
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    This is a major problem and makes Version 15 useless. We need some action on this bug.

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