Posted by IowaGreat
Henagon

Multiple Computer Use Under One Account

I'm a small business with 4 locations with a commercial TeamViewer account.  I've set up my account to access all satellite locations from my main office computer and have no issues using the remote access for those satellite locations from my main office.  When I'm at a satellite location I can't log into my account or directly attempt to access the head office computer to transfer files or data I need while onsite at the sattelite office.  I get an error message (something to effect that I need an additonal license).  Any thoughts are appreciated.  

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Posted by IowaGreat
Henagon
Solution

Re: Multiple Computer Use Under One Account

I figured out my solution.  I needed to logout of my account at the main office computer.  Once I did this, I was able to access my main office computer from one of the satellite offices by using the standard 'Remote Computer' 'Partner ID' and Password.  I need to remember to log out of my main office computer before I leave the office to allow the access.

I have version 15.  To log out of your account, select the 'wheel' tab in the upper right-hand corner.  In the dropdown, you'll see the logout option.

Hope this helps someone else

 

View solution in original post

1 Reply
Highlighted
Posted by IowaGreat
Henagon
Solution

Re: Multiple Computer Use Under One Account

I figured out my solution.  I needed to logout of my account at the main office computer.  Once I did this, I was able to access my main office computer from one of the satellite offices by using the standard 'Remote Computer' 'Partner ID' and Password.  I need to remember to log out of my main office computer before I leave the office to allow the access.

I have version 15.  To log out of your account, select the 'wheel' tab in the upper right-hand corner.  In the dropdown, you'll see the logout option.

Hope this helps someone else

 

View solution in original post