Posted by SDPSupport
Henagon

My profile shows me text, that my triale is over and i need to buy a license, but i'am already subscribed

And i need it to be working, i need my managing tools.

2019-11-25_134514.png

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: My profile shows me text, that my triale is over and i need to buy a license, but i'am already subscribed

Hi @SDPSupport 

Thank you for your post. 

The screenshot shows, that you are the owner of a Business license. But the company profile and manageing user permission is not included in the Business license, since it's a single user license. The trial license, that is over was the one of trialing the company profile.

If you need a company profile and connection reports, please consider to buy a Premium license. You are still able to use your Business license as you are used to. 

Hope this could help. Wish you a great start into the new week.

All the best,
Natascha

View solution in original post

1 Reply
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: My profile shows me text, that my triale is over and i need to buy a license, but i'am already subscribed

Hi @SDPSupport 

Thank you for your post. 

The screenshot shows, that you are the owner of a Business license. But the company profile and manageing user permission is not included in the Business license, since it's a single user license. The trial license, that is over was the one of trialing the company profile.

If you need a company profile and connection reports, please consider to buy a Premium license. You are still able to use your Business license as you are used to. 

Hope this could help. Wish you a great start into the new week.

All the best,
Natascha

View solution in original post