New device not visible

peteheller
peteheller Posts: 1
in General questions

I downloaded the app onto a new laptop today and added the new device into my account.  However it still does not appear in the management console even after adding it to the trusted devices.  Is there some other step I need to take?

Pete 

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  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi @peteheller

    Thanks for Posting.

    "Trusted Devices" is just to make sure it is you signing in, this does not add a device into your console or set it up for unattended access. It is just a 2-step login verification.

    You can set up unattended access during install or by clicking "Connection" > "Set up Unattended Access".

    You can also add a computer into your list manually in the contacts list by clicking "Add" > "Add remote computer"

    I Hope this helps.
    -Scotty

    Senior Moderator
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