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Posted by
Henagon

No activation code email after purchase

I bought TeamViewer Remote Access Base earlier today and was promised the license activation code within a few minutes. It has been several hours now and still no sign of the activation code. I 've checked my spam folder - no sign of it. I also made sure that any emails from TeamViewer are marked as not spam. 

How do I go about getting my activation code? 
22 Replies
22 Replies
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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @gemznunn ,

Thank you for reaching out to us.

I have checked it with our financial team and you will receive an order confirmation email shortly. Please check your email and let me know if there is anything else I can do for you.

Kind regards,
Yuri

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Posted by
Electron

Re: No activation code email after purchase

Same problem, no activation email, no answer, no solution, and need it now (covid-19 effect).

Thanks for a quick solution please.

Best regards.

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Posted by
Digon

NO activation Email after purchase !!!

I have a major problem : no activation email received for a premium licence purchased.

No email, no junk mail : no solution !! And no answer from support :(

Please a solution ! Quick !!

Thanks.

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Posted by Community Manager
Community Manager

Re: NO activation Email after purchase !!!

Hi @willorca_v2 

Thanks for your message and sorry for the Email-delivery issue.

We got the info from our IT that the issue has been fixed. All emails should now be delivered as usual. Please see also our Status page.

Thanks and sorry,

Esther

Community Manager

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Posted by
Digon

Re: NO activation Email after purchase !!!

Tried ordering again, still no e-mail. Can you check an order for me?

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Posted by Community Manager
Community Manager

Re: NO activation Email after purchase !!!

HI @ConorDH 

Please send me via private message following data you have used for your order:

  • First and surname
  • Name of the company
  • Email

We will make sure to get back to you as soon as possible!

Best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @willorca ,

Thank you for your post.

I have created a support ticket for you so our support team will assist you individually.

I apologize for any inconvenience caused.

Kind regards,
Yuri

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Posted by
Henagon

Re: No activation code email after purchase

Hi

 

I have the same issue

 

Need this urgently

 

Can someone please contact me.  I have tried calling but cannot get through

My 


@Yuri_T wrote:

Hi @gemznunn ,

Thank you for reaching out to us.

I have checked it with our financial team and you will receive an order confirmation email shortly. Please check your email and let me know if there is anything else I can do for you.

Kind regards,
Yuri



order #74E**Please do not post TeamViewer IDs**

 

Jennifer

 

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Posted by
Henagon

Re: No activation code email after purchase

Hi, 

Same issue here, I already owned a business license and purchased a premium license on Monday. I got the invoice but no activation email (I don't know if the code written in the invoice is the key, in any way it does not work). 

I opened a support ticket yesterday, no news. 

Hope you'll find a quick solution. 

Take care

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Posted by
Photon

Re: No activation code email after purchase

Hi

I have the same issue. I have receivd no confirmation email. Can someone contact me

Thanks

Andrew

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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @Yann1,

Thank you for your posting and we are sorry for the negative experience.

I hereby confirm that your ticket has been received and TeamViewer support team will get in touch with you at the earliest convenience. If you have received the invoice in your email inbox, kindly check out the activation on How to activate your license please.

Due to the high volume ofrequests at the moment you might experience a delay in response. We apologize for any inconvenience caused. 

Warm regards,

Ying_Q

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Posted by Moderator Moderator
Moderator

Re: No activation code email after purchase

Hi @agr78847,

Thank you for the post and we are sorry for the inconenience caused.

In order to assist you to allocate your TeamViewer order, I have generated a ticket and internally forwarded to TeamViewer support team for further assistance. Kindly check your email inbox please. 

Once again, we are sorry for the negative experience and thank you for your patience and understanding.

Warm regards,

Ying_Q 

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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hi @Mel84,

Thank you for the post and we are sorry for the delay.

Due to the high volunme of requests at the moment, you migh experience a delay in response. We apologize for any incovenience caused.

Meanwhile, can you kindly check your email inbox (including Spam folder) for any email communication from TeamViewer please. If you have received TeamViewer invoice, kindly check out the activation steps on How to activate your Remote Access plan; if you have not received any email from TeamViewer today, kindly update us, so community moderator may take a closer look in your case. 

We thank you for your patience and understanding.

Warm regards,

Ying_Q 

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Posted by
Digon

Re: Didn't get email after purchase!!

I bought TeamViewer Remote Access Base on monday 16/3 and was promised the license activation code within a few minutes. It has been several days now and still no sign of the activation code. I 've checked my spam folder - no sign of it. I also made sure that any emails from TeamViewer are marked as not spam. 

So now I want to cancel my order an have a refund. All other mods responding to posts say, "submit a ticket," but the link to submit a ticket just takes me back to the support home page, so that does not solve my problem. I want to cancel my order to TeamViewer, how can I do this? Because there is no portal on this site to, "submit a ticket."


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Posted by
Henagon

Re: No activation code email after purchase

I too are having this issue, Purchased yesturday, recieved receipt/invoice emails but no activation emails.

Appreciate that this is a busy time for you but it is also for us so need this resolving as quickly as possible.

 

Thanks

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Posted by
Henagon

Re: NO activation Email after purchase !!!

I have the same problem. Subscribed over an hour ago but no activation ermail received.,

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Posted by Closed account
Not applicable

Re: No activation code email after purchase

Dear TeamViewer,

please solve this issue as aquick as possible. Many people bought your products and want to work from home in order to prevent an infect of coronavirus. I have the same problem, no invoice, no activation. My TeamViewer Remote Access started to count days to expire. What will hapen then 0 day appear? Stop work?

If somebody from TeamViewer staff read my words please reply. Thanks.

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Posted by
Digon

Re: No activation code email after purchase

**Third Party Product** is a good alternative while you are waiting for a refund!

Last Monday 16/3 I tried to close an order, we have an invoice and paid but no activation mail, despite many requests of cancelling , no comments from teamviewer on this forum, no possibility to create a ticket

We feel ripped off!

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Posted by
Digon

Re: No activation code email after purchase

if I mention an alternative then suddenly you are quick?

please help me off my order and refund the purchase

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Posted by
Henagon

Re: No activation code email after purchase

I reached out via their support number and it was resoled pretty quickly.
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Posted by
Digon

Re: No activation code email after purchase

I was kicked out after 30min waiting!

Now continue working remotely with **Third Party Product**
 

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Posted by
Henagon

Re: No activation code email after purchase

I have to report a similar thing. In our case we have an email from TemViewer Accounts saying that they have the money and our account is Active but It Is Not. The management console says 'Free'/'Trial Expired' and requests Activation via the link 'on the email' that we have not received. This is now causing us severe trouble.