No autorenew anymore

DataConnect
DataConnect Posts: 1
in General questions

So first off im using teamviewer for many years now and a happy user.

However something strange happend. 2 years ago I started autorew with a creditcard and 2 years in a row i received the invoice and my creditcard was billed. Now the subsciption period is expired but no autorenew? Is there a problem?

In the portal it says that there are no personal offers for a upgrade from free to business. So I thought ok well.. ill use the shop form. So if I buy a new business license will it be hooked to my account if I use the same emailadres?

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  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @DataConnect,

    Thank you for posting in Community.

    Unfortunately that TeamViewer community moderators are not able to discuss, check and assist on any inquirie onTeamViewer invoices. Kindly contact TeamViewer Support Team for further assistance and confirmation please.

    We are sorry for the inconvenience caused and hope your inquiries can be sorted out really soon.

    Regards

    Ying_Q

     

    Community Moderator/中文社区管理员
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