Posted by hej1
Digon

No confirmation email! --- Is my account blocked?

Hi all

I can not use my TeamViewer account. This is due to the problem that I do not receive any confirmation email. I have now setup a new account for testing, and to be able to write this. This one works fine!

This leads me to a suspicion that my original account is been blocked. Can that be true?

I can not use the software, the management console or the forum. All systems saying that a confirmation mail will be sent, but I do not receive any. (Checked spam etc.) And I can not activate two-way activation then I can not log in...

I have been using TeamViwer Free for some years and have never had this problem.

My guess is that it is some problem with my original account that is blocked.

Please advice!

Thanks in advance!
/ Hans, Sweden

1 Accepted Solution

Accepted Solutions
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Posted by hej1
Digon
Solution

Re: No confirmation email! --- Is my account blocked?

Hi Jean

Thanks for the replay. Yes I will.

I found that the account not is blocked. I managed to find one of my computers that was logged in, and via that one I set up the two way factorisation. So now I am up and running.

Still it is strange that I not was able to get any  con firmation mail. You are welcome to have a look, I will send the account via direct maessage.

Thanks!
/ Hans

2 Replies
Posted by Moderator Moderator
Moderator

Re: No confirmation email! --- Is my account blocked?

Hello @hej1,

Thank you for your message.

We would like to take a look at your initial account.

Could you please send me your account via direct message?

Many thanks in advance for your reply.

Cheers

Jean

French Community Moderator
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Highlighted
Posted by hej1
Digon
Solution

Re: No confirmation email! --- Is my account blocked?

Hi Jean

Thanks for the replay. Yes I will.

I found that the account not is blocked. I managed to find one of my computers that was logged in, and via that one I set up the two way factorisation. So now I am up and running.

Still it is strange that I not was able to get any  con firmation mail. You are welcome to have a look, I will send the account via direct maessage.

Thanks!
/ Hans