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Posted by hej1
Digon

No confirmation email! --- Is my account blocked?

Hi all

I can not use my TeamViewer account. This is due to the problem that I do not receive any confirmation email. I have now setup a new account for testing, and to be able to write this. This one works fine!

This leads me to a suspicion that my original account is been blocked. Can that be true?

I can not use the software, the management console or the forum. All systems saying that a confirmation mail will be sent, but I do not receive any. (Checked spam etc.) And I can not activate two-way activation then I can not log in...

I have been using TeamViwer Free for some years and have never had this problem.

My guess is that it is some problem with my original account that is blocked.

Please advice!

Thanks in advance!
/ Hans, Sweden

7 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by hej1
Digon
Solution

Re: No confirmation email! --- Is my account blocked?

Hi Jean

Thanks for the replay. Yes I will.

I found that the account not is blocked. I managed to find one of my computers that was logged in, and via that one I set up the two way factorisation. So now I am up and running.

Still it is strange that I not was able to get any  con firmation mail. You are welcome to have a look, I will send the account via direct maessage.

Thanks!
/ Hans

View solution in original post

7 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: No confirmation email! --- Is my account blocked?

Hello @hej1,

Thank you for your message.

We would like to take a look at your initial account.

Could you please send me your account via direct message?

Many thanks in advance for your reply.

Cheers

Jean

French Community Moderator
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Highlighted
Posted by hej1
Digon
Solution

Re: No confirmation email! --- Is my account blocked?

Hi Jean

Thanks for the replay. Yes I will.

I found that the account not is blocked. I managed to find one of my computers that was logged in, and via that one I set up the two way factorisation. So now I am up and running.

Still it is strange that I not was able to get any  con firmation mail. You are welcome to have a look, I will send the account via direct maessage.

Thanks!
/ Hans

View solution in original post

Highlighted
Posted by MangoWang
Henagon

Re: No confirmation email! --- Is my account blocked?


@JeanK wrote:

Hello @hej1,

Thank you for your message.

We would like to take a look at your initial account.

Could you please send me your account via direct message?

Many thanks in advance for your reply.

Cheers

Jean




Highlighted
Posted by MangoWang
Henagon

Re: No confirmation email! --- Is my account blocked?

Hi @JeanK,

same issue here. My initial account is **Please do not post TeamViewer IDs**@qq.com. The confirmation email just arrive so late that it's invalid then. Please help. Thank you so much!

Cheers, Mango

Highlighted
Posted by Moderator Moderator
Moderator

Re: No confirmation email! --- Is my account blocked?

Hello @MangoWang

Thank you for your message.

Please send me your TeamViewer account email via private message. 🔐

Cheers,

Jean

French Community Moderator
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Posted by MangoWang
Henagon

Re: No confirmation email! --- Is my account blocked?

Hi Jean,

Thank you. It works today. But yesterday it works not well. I guess there may be some issues with the mail server of teamviewer because it seems many people ran into this problem. I hope it could become a suggestion for improvement. 

Mango

Highlighted
Posted by Moderator Moderator
Moderator

Re: No confirmation email! --- Is my account blocked?

Hello @MangoWang,

Many thanks for your feedback regarding the trusted device emails.

We have forwarded your feedback to our dedicated team.

We will monitor the services and see if there is something going wrong.

These feedbacks help us massively to improve our services so big thanks to you. 💪💯

Hope to see you soon posting in the Commmunity! 🙌

Cheers,

Jean

French Community Moderator
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