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Highlighted
Posted by
Digon

Not Receiving Device Activation/Confirmation Email

Hi,

I'm attempting to login to Teamviewer on my account (not this one) but receive the message that I need to confirm that this device can be trusted. It's been about an hour and I haven't received an email, I've checked my junk mailbox as well.

I also attempted to activate two-factor as a workaround, but that required me to login as well.

Any help would be appreciated!

9 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Not Receiving Device Activation/Confirmation Email

@J-C just to make sure we are talking about the same email...🙈

Are you not receiving:

  • The TeamViewer account activation email?
    If this is the case, don't worry, your account is activated. You can connect to it without any problems on a trusted device.

  • The trusted device verification email?
    If this is the case, you will need to open a ticket. Only our support engineers can process a whitelisting that will fix this issue.

If you need any further information, please let me know. 🙌

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

9 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Not Receiving Device Activation/Confirmation Email

Hello @J-C

Thank you for your message.

I just whitelisted your email, you should receive the emails again. 🙌

Could you confirm on your side?

Many thanks in advance!

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by
Digon

Re: Not Receiving Device Activation/Confirmation Email

Pm sent with main email affected!

 

Thanks

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not Receiving Device Activation/Confirmation Email

Hello @J-C

I whitelisted the account you mentioned in your private message. 🤓

Could you try and tell me if it is working now? 😇

Many thanks in advance.

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by
Digon

Re: Not Receiving Device Activation/Confirmation Email

@JeanK 

I still have yet to receive it unfortunately

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Not Receiving Device Activation/Confirmation Email

@J-C just to make sure we are talking about the same email...🙈

Are you not receiving:

  • The TeamViewer account activation email?
    If this is the case, don't worry, your account is activated. You can connect to it without any problems on a trusted device.

  • The trusted device verification email?
    If this is the case, you will need to open a ticket. Only our support engineers can process a whitelisting that will fix this issue.

If you need any further information, please let me know. 🙌

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Highlighted
Posted by
Digon

Re: Not Receiving Device Activation/Confirmation Email

@JeanK 

Sorry for the confusion, I meant a trusted-device activation email. I'll open a ticket with them. Thanks for the help!

J

Highlighted
Posted by
Henagon

Re: Not Receiving Device Activation/Confirmation Email

Same issue here. Not receiving trusted-device activation emails. Also tried changing my email and I don't receive the validation email. 
Can you please whitelist my email address ASAP? Thanks.

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Posted by
Electron

Re: Not Receiving Device Activation/Confirmation Email

same issue

Highlighted
Posted by
Electron

Re: Not Receiving Device Activation/Confirmation Email

I don't recieve any emails of any kind...