Posted by B4
Electron

Re: Not connecting

14 is still not working, downgrading to 13 works.

But I cannot connect to my already upgraded clients. This is causing me lots of troubles.

It's not acceptable 1 entire morning completely cut off from my work

Posted by jbleg
Proton

Re: Not connecting

I have not changed anything and it works once in two .... so already better but not yet fully resolved

Posted by Community Manager
Community Manager

Re: Not connecting

Thanks, @Philipppp !

It´s fantastic to hear that TeamViewer is working again for you.

I just got an update from the devs:

"We are still working on the complete resolution of the issue to get everyone back online. We are seeing good results by sending more and more traffic back on our network. We will update our status page with new information as soon as possible."

While this is not yet the resolution, I am confident that we are on a good path!

I appreciate any update/feedback from you guys about your current status and findings whether you are able to work again!

Thanks again and sorry for the issue!

Esther

 

 

Posted by Bjorgvin
Digon

Re: Not connecting

I just want to give you, Teamviewer gang and especially @Esther for keeping us informed, BIG thank's for your awesome response to this problem and how quickly you started responding to us and trying to solve this :-) Also a BIG thank's to @Philipppp for identifying which Microsoft Update package that's the root cause of this. We are only about 300 users here so this didn't give us as much problems as the bigger company's. We are up&running after we told users to check "No proxy" settings.
Cheers from Iceland,

Björgvin

Björgvin Arnarsson
Posted by Menno
Electron

Re: Not connecting

Version 14 is stil not connecting, not on MacOS nor Windows

Posted by Community Manager
Community Manager

Re: Not connecting

Thanks a lot for your feedback @Bjorgvin !  My team and I appreciate this a lot and we promise to keep you updated here in our Communities and on our Social Media Channels!

Good that we can still find some positive things on this busy morning :-)

Thanks again to all of you for your patience and understanding! 

I keep you posted!

Esther

 

 

Posted by hkm
Digon

Re: Not connecting

Good News

My Teamviewer ver 14 is now working 

Posted by Menno
Electron

Re: Not connecting

Meanwhile both my computers are connecting to teamviewer, my customer stil has no connection. I suppose they will have connection soon, so we can resume.

I hope you guys will have this finally sorted now. There have been a lot of failures these last few weeks

Posted by ASchulz
Neutron

Re: Not connecting

here also working ...

Posted by Community Manager
Community Manager

Re: Not connecting

Hi all,

Good news from the devs:

We fixed the issue and we are monitoring the results. It looks good so far.

Please confirm.

Thanks, Esther

Posted by matday
Neutron

Re: Not ready, Please check your connection

I didn't even think to check, its 'never' down..... ;-)

I'm back online now :-)

Posted by FleetSupport
Atom

Re: Not connecting

Hi @Esther 

we are glade to report that TeamViewer 14 is now up and running from our side in South Africa.

again thanks for the support and keeping us up to date.

Hi @Philipppp 

thanks for reporting the issue with and to all the support for everyone.

 

Posted by Bjorgvin
Digon

Re: Not connecting

I can confirm that this works! Just tried on 2 of our laptops we hadn't fixed. Fantastic job guy's and gals :-)

 

Cheers, Björgvin

Björgvin Arnarsson
Posted by ZGralewski
Digon

Re: Not ready, Please check your connection

Exactly. I thought my dns crashed, then called internet provider just to be sure :P Last thing to check is if TV is down ;))) Well.... good job gettin us back online :) Teaviewer Team is the best!

Posted by JPD
Electron

Re: Not connecting

Thank you Esther. Clients are now working here in the UK with "Automatically Detect Settings" enabled.

Posted by larsoh
Electron

Re: Not connecting

Thanks for solving the issue!

May I suggest giving the client an extra way of checking internet access (pinging some known DNS for instance), to avoid blaming not reaching your unresponsive servers on lack of internet access?

Posted by ZGralewski
Digon

If you are using ESET AV always try this

I have stumbled many times on the situation when different SSL based services/programs stop working or stop connecting. Many times restarting (switching off then on) SSL/TLS protocol filtering in ESET was sufficient. Probably there was something with certificate installation and using this reinstalls the certificates and things start to work again.

So, restart SSL/TLS filtering if things stop working.

Posted by Community Manager
Community Manager
Solution

Connectivity issue on April 11th, 2019

Hi all,

Thank you once again for your patience and understanding related to today´s connectivity issues with TeamViewer service.

I was talking to the engineering team about it and wanted to summarize this for you to keep you updated:

  • While we witnessed a brief hitch on some parts of our network yesterday, it was swiftly dealt with by our engineering team. We were facing the same problem earlier today.
  • Today’s issue did not affect existing connections and sessions
  • Our engineers were able to identify the root cause within about 30 minutes, and they were ready to start working on a fix.
  • The performance picked up after a while for some of our users, and the full availability was restored about 3 hours after the issue occurred.
  • The root cause of the issue is under investigation. Now that the incident has been solved, the responsible teams will continue with the root cause analysis. The main focus during the incident was to ensure that the expected service quality is restored and to make TeamViewer accessible for all clients.

We apologize for any inconvenience that you may have encountered during this time. I can assure you that our engineers have worked diligently to ensure that performance is fully restored and thanks to their thorough efforts, the issue has been fully resolved.

We continue to work continuously to provide our customers and free users with efficient and reliable software. The whole team spares no effort to make sure that our software runs smoothly and stably for all of you!

Thanks again for your patience and thanks for using the TeamViewer Community to get up-to-date information and for getting in contact with us.

Best regards,
Esther

Posted by Community Manager
Community Manager

Re: Not connecting

Hi @larsoh 

Thanks for your suggestion.

You can always try to ping master1.teamviewer.com till master16.teamviewer.com.

I hope this info helps you.

Best, Esther

Posted by Community Manager
Community Manager

Re: Not connecting

Hi all,

As this thread discussed the connectivity issue from April 11th, 2019, I am going ahead and close this thread.

Thanks!

Esther