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Posted by
Henagon

Not receiving password reset email on PAID account

I have a PAID account (not the login email address I am using here) and after I was billed the $588 for renewal, I can no longer log on. I am not getting password reset emails despite 8 tries over 3 days. They are NOT in the spam folder. Google GSuite hosts the email, as well as this account's email, and this account DOES get password reset emails. Since I can't sign in, I cannot contact Teamviewer support. Email support is no longer provided. So -- what do I do? I am going to call the sales support number on Monday as many times as it takes to get put in touch with support I guess. Unless you (TV) are able to provide support this way? I can't support my customers until this is fixed and this is making me look bad.

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1 Accepted Solution

Accepted Solutions
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Posted by
Henagon
Solution

Re: Not receiving password reset email on PAID account

Resolved: if password reset emails won't arrive and are not in your spam folder you have to call telephone support at 1-800-638--0253. They were able to reset their email lockout and the password reset email arrived. (Apparently your email can get locked out if your email provider (Google G-Suite in this case) bounces an email.  Teamviwer staff: It would be a good idea if your password reset system ignored your lockout -- there is no other way to recover an account without calling your support line, and phone support system says it is not available to free and non-business paid subscribers.

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1 Reply
Highlighted
Posted by
Henagon
Solution

Re: Not receiving password reset email on PAID account

Resolved: if password reset emails won't arrive and are not in your spam folder you have to call telephone support at 1-800-638--0253. They were able to reset their email lockout and the password reset email arrived. (Apparently your email can get locked out if your email provider (Google G-Suite in this case) bounces an email.  Teamviwer staff: It would be a good idea if your password reset system ignored your lockout -- there is no other way to recover an account without calling your support line, and phone support system says it is not available to free and non-business paid subscribers.

View solution in original post