Posted by BobG
Photon

OSX Sierra - Host reconnect issue - Version 12

Running into an issue connecting to an OSX host only Mac running v.12. I can connect once  but then not again until the Mac has been shutdown and rebooted. In other words I cannot reconnect unless the remote host is shutdown and restarted. Never came across this before. Is this a known issue or something that can be resolved? Since it can connect initially for a session it would seem this is not a firewall issue.

Exact version number is 12.0.72647 H.

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Posted by Former Staff Jonathan
Former Staff
Solution

Re: OSX Sierra - Host reconnect issue - Version 12

Hi BobG,

Thanks for your post!

Sorry you are having trouble making multiple connections to your Host.

Have you checked to make sure that your Host is on the latest version of TeamViewer? You can check this by right clicking the TeamViewer icon and selecting "Check for new version".

I was also informed that there was an update released for Sierra OSX so have you checked to see if this is up to date also?

Additionally, you could try to remove the current Host and install a fresh version to see if this helps.

After completing all these checks, if you are still having the problem we will need you to submit a ticket to our technical support team for additional assistance.

Hope this helps!

All the best,

Jonathan

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2 Replies
3 Replies
Highlighted
Posted by Former Staff Jonathan
Former Staff
Solution

Re: OSX Sierra - Host reconnect issue - Version 12

Hi BobG,

Thanks for your post!

Sorry you are having trouble making multiple connections to your Host.

Have you checked to make sure that your Host is on the latest version of TeamViewer? You can check this by right clicking the TeamViewer icon and selecting "Check for new version".

I was also informed that there was an update released for Sierra OSX so have you checked to see if this is up to date also?

Additionally, you could try to remove the current Host and install a fresh version to see if this helps.

After completing all these checks, if you are still having the problem we will need you to submit a ticket to our technical support team for additional assistance.

Hope this helps!

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
2 Replies
Posted by Allari
Photon

Re: OSX Sierra - Host reconnect issue - Version 12

Up to date on my Windows PC, and the Sierra host I'm trying to access. Also encountering this issue.

Interestingly, the desktop background doesn't appear blurred during the login prompt after the first login. It just shows the default blue colour background.

Posted by pompey67
Henagon

Re: OSX Sierra - Host reconnect issue - Version 12

Why does the remote support company assume that I'm sitting in front of the machine I'm having issues with? TV tech support suggest If you have issues, simply re-install their app. Sure, I will drive across town and do that right now.
Maybe I should also install LogMeIn, so I can troubleshoot Teamviewer.

Anybody successful upgrade macOS remotely, then attempt to log back in with TV? Alas, Looks like I will drive across town again and 'OK' the basic prompts.

As a small business owner, I think I'm too far down the Teamviewer $$ rabbit-hole, do I convert $$ my paid license (12), just to have more of these issues?