Online purchase of license but failed with error.

I recently attempted to purchase a license online, I was at the last stage which is the payment but after clicking confirm I got an error message that my session timeout and that I have to start again. I waited a few minutes if confirmation emails comes but nothing arrives. My credit card was billed though. I don't want to repeat it for now until it is sorted out.

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  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    Hello @fquitoras

    Thank you for your message. ?

    I could find your order in our database. Did you receive the activation link and the invoice in the meantime? ?

    You will find all the information you need to activate and use your license in our Knowledge Base article here: How to activate your Remote Access Plan

    If you need any further information, please let me know.

    Cheers,

    Jean

    Community Manager

  • fquitoras
    fquitoras Posts: 4 ✭✭

    Hello JeanK,

    Unfortunately, due to the session error on the website, I didn't received the activation link and invoice.

  • fquitoras
    fquitoras Posts: 4 ✭✭

    @JeanK 

    Thank you very much. I received two emails just now. First the invoice then the getting started. Appreciate your help regarding this matter.
    I activated as well one of the host and it works OK. Cheers!!!

  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    @fquitoras

    I'm really happy you are back in the game! ??

    We apologize for the inconveniences caused and wish you happy connections. ??

    Best,

    Jean

     

    Community Manager