Posted by joeco
Henagon

Only able to connect when vpn on

Hello

Ive got an odd issue not sure how to resolve. My remote machine is seen as oofline, except when that machine has its vpn connected. Then it comes online in teamviewer.

Any idea why thia might be the case? Any help much appreciated, thanks

6 Replies
Posted by Community Manager
Community Manager

Re: Only able to connect when vpn on

Hi @joeco

Thanks for your post.

Can you check whether the TeamViewer ID is differently when not connected via VPN?

If so: Just save the second ID as well in your Computers & Contacts list.

Thansk and all the best, Esther

Posted by joeco
Henagon

Re: Only able to connect when vpn on

Thanks for the reply, I just looked and it says 'only lan connections allowed' in bottom of window and has the machines ip as the id.

Any idea what im missing?

 

Posted by Community Manager
Community Manager

Re: Only able to connect when vpn on

Hi again,

in these cases only LAN connections are possible.

Can you check your TeamViewer Options. Extras --> Options --> General --> Incoming LAN connections

Which option is enabled? Can you switch to deactivated or accepted and see whether this helps?

Thanks, Esther

 

Posted by joeco
Henagon

Re: Only able to connect when vpn on

Hello

 

It was on accepted, switched it to deactivated and now get a red light at the bottom and a message of 'not ready, please check your connection'

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Only able to connect when vpn on

Hi @joeco

Does it help if you restart the TeamViewer service when there is no possible connection?

If you are using a 3rd party VPN, you have to restart the TeamViewer service after you switched the VPN on or off.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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1 Reply
Posted by joeco
Henagon

Re: Only able to connect when vpn on

Hi

 

just tried restarting teamviewer while vpn off, still no joy.

 

Thanks