Posted by sitravelgroup
Henagon

Please check your internet connection + no ID

Hi  -

I was using TeamViewer for Business with a recent Company and I am now no longer working for them.  I used TV previously for private use at home.

Now I can't seem to downgrade my license.  When I open TeamViewer it just says "Not Ready Please check your connection" and it gives me no ID and Password.    I've tried uninstalling and reinstalling and I am still getting the same error.

Do I have multiple problems here or is this all account related?

S

3 Replies
Posted by mLipok
Heptagon

Re: Please check your internet connection + no ID

This is not related to licensing system.
EDIT: It was looking like it was not related to licensing system.

I have active Premium license and currently have the sam problem (just submited error log to HelpDesk ).

I had similar problem - currently works OK just after restarting system.
But the main problem was that I try to turn of all AV / FIreWall and also closing runing TV again, nothing was succesfull.

I already had the same scenario few times.

Still waiting for response from HelpDesk - about my logs.

 

Regards,
mLipok , AutoIt MVP

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Please check your internet connection + no ID

Hi sitravelgroup,

This is license related.

Can you please contact our support team if you need more information.

-Scotty

Senior Moderator
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Posted by mLipok
Heptagon

Re: Please check your internet connection + no ID

I just changed my post.
I apologize for the erroneous diagnosis.
Regards,
mLipok , AutoIt MVP

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