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Posted by Sharapolas
Henagon

Predatory auto-renewal strategy

Our company has bought Teamviewer last year and this year it got auto-renewed this year without informing us.

Teamviewer was sharp to disable our license and ship us an invoice to pay, but were reluctant to inform about pending auto-renewal. We we're planning on using a downgrading our next license, but this predatory strategy is pushing us away from teamviewer altogether. 

Has anyone dealt with this before and what our next steps should be?