Problems with remote control on imac after last update.

Decasite
Decasite Posts: 1
in General questions

Hi,

I'm testing Teamviewer whit future intention of buying for Commercial Purpose.
I'm trying to control my Imac located inside my office from my windows 10 Pc located at my house (And tried with android product too).
in origin, my mac was not update at last ios version, and everything works fine.
Then, i update to Mojave, and installed last teamviewer versione: Now i can connect and look at the remote desktop but i can't manage the imac from home. I can't click and have any sort of interaction whit it.
I looked for permission, like guide tells about, and everything's ok, but i can't intercat anymore.

Can someone help me please?

 

Thanks.

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @Decasite 

    Thank you for your post and welcome to our community. 

    Can you please set the permissions for TeamViewer to remote control the Mojave? This is done in the settings of the macOS. 

    The following article describes the steps in detail and with additional screenshots: How to control a Mac running macOS 10.14 Mojave

    May I ask you to have a look at it? :-)

    If there are any further questions, please do not hesitate to contact us again. We are happy to assist you in this case. 

    I wish you a great start into the new week.

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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