Purchase via Alipay failed in Step 2! I need to get my money back or activate it!

RedUni
RedUni Posts: 2
in General questions

Hi, I tried to purchase a one year license. I filled all my information, scan Alipay QR-code, then it returned to an error page but my money was already gone. That became worse when I tried the second time, now I paid twice but got nothing. I couldn't find any purchase history in my account either, only I had was the record on Alipay. I have submit a ticket but I don't know if it will work or not. Could anyone help me?

Comments

  • RedUni
    RedUni Posts: 2

    I bought again and now it worked. Now I need to get the money of two failed purchases back.

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @RedUni,

    In the case to discuss about your invoice and payment, kindly contact TeamViewer for a individual solution please. 

    Sorry for any inconvenience caused.

    Ying_Q

    Community Moderator/中文社区管理员
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