Posted by PressBM
Henagon

Purchased teamviewer saying free

Purchased teamviewer and paid on the 26/6/2018. Recieved a conformation with and activation link. Activated account and upgraded, now after 2 days its back to saying I have a free account and will the activation says invalid product key? Still yet to recieve invoice from Teamviewer, need to get this resolved as it boots me out of sessions after 45 seconds.

2 Replies
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Posted by TeamViewer Staff
TeamViewer Staff

Re: Purchased teamviewer saying free

Dear @PressBM

Thank you for your post. You've probably not signed in with your licensed account.

Please sign in with your TeamViewer account credentials in your computer & contact list.

After logg in your license will be recognized on your local TeamViewer.

For more information please click here

Best regards.
Reyhan

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
1 Reply
Posted by PressBM
Henagon

Re: Purchased teamviewer saying free

I appears they applied my recent payment to a 2 year old invoice that was in their system. Making my recent purchase expired as of date 12/2017.  Not sure why but have an open ticket to find answers.