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Highlighted
Posted by
Photon

QuickSupport App disconnects

Hello,

My mother-in-law lives in another state than I do.  To help troubleshoot issues on her iPhone, we have been connecting with the QuickSupport app.  However, after a few minutes, she gets a message saying we will be disconnected in 1 minute.  In order to be able to connect longer... 1) do I have to purchase the full version of Teamviewer or 2) or is there a setting she and/or I have to adjust so that we can connect longer?

Thanks for any help that can be offered. It's frustrating trying to help but continually getting disconnected.