My mother's Samsung Tab E has Quicksupport installed - we've used it some time ago -; now, even though both ends are running v14 I can't seem to open a session.
Her laptop shows up my list of connections and I have the option to take remote control using a password without issue. Althogh the Tab E shows up, there are no options. I can double click on the icon, I get Connecting, Authenticating, the remote end sees "Allow Support?", which is granted, then nothing...where are we going wrong?
could it be like what happened to me? Different device but you never know. It's similar in that "it used to work, now it doesn't".
see this thread; no responses :-(
i have a theory that it worked when my phone was Android 8, but "broke" when the phone updated to 9.
I gave up on Teamviewer / Quicksupport app.
using **Third Party App** instead
[removed per community guidelines]
It doesn't have remote-control feature, but it does have screen sharing and that works on the moto x4