Hi I purchased a Remote access licence, activated the licence but it's saying it's a free licence and it disconnects every 5 minutes. I tired to ring support number but not able to get through, got through once after on hold for an hour but within in 5 minutes of getting talking to somebody the line dropped. Please can somebody help me.
Thanks a lot for your post.
For your Remote Access license, please see the following article about the license activation. Please keep in mind to add your remote devices: How to activate your Remote Access Plan
@Groupmail In case you are talking about a Business license, please have a look at this article and make sure to attach the license to your TeamViewer account and to be signed in to the Computers & Contacts list with your licensed account: How to activate your license
Thanks and best,
Yes it's a Business Account and a renewal. You need to link the renewal to our account please or send the Email with the link I can click on.
Can you please log in to your TeamViewer application with the account you are using in the community? This one should have the license.