REMOTE ACCESS license purchased but account Is still set as free

GenGiblin
GenGiblin Posts: 1
in General questions

Hi I purchased a Remote access licence, activated the licence but it's saying it's a free licence and it disconnects every 5 minutes. I tired to ring support number but not able to get through, got through once after on hold for an hour but within in 5 minutes of getting talking to somebody the line dropped.  Please can somebody help me. 

 

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  • Groupmail
    Groupmail Posts: 4

    I renewed 8 days ago (12th March) and our account is still showing "Free".  TeamViewer is Unusable.

  • Esther
    Esther Posts: 4,052 Former Community Manager

    HI @GenGiblin 

    Thanks a lot for your post.

    For your Remote Access license, please see the following article about the license activation. Please keep in mind to add your remote devices: How to activate your Remote Access Plan 

    @Groupmail  In case you are talking about a Business license, please have a look at this article and make sure to attach the license to your TeamViewer account and to be signed in to the Computers & Contacts list with your licensed account: How to activate your license 

    Thanks and best,

    Esther

     

    Former Community Manager

  • Groupmail
    Groupmail Posts: 4

    Hi Esther.

    Yes it's a Business Account and a renewal.  You need to link the renewal to our account please or send the Email with the link I can click on.  

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @Groupmail 

    Can you please log in to your TeamViewer application with the account you are using in the community? This one should have the license.

    Esther

    Former Community Manager

  • Groupmail
    Groupmail Posts: 4

    Hi Esther.

    Yes I am and it's saying "Free".

     

    TeamViewer_account.jpg

  • Mauynster
    Mauynster Posts: 2

    Hello, we have the same problem, did you find a solution?

  • StudioRomiti
    StudioRomiti Posts: 1

    We too have the same problem.
    But no solution?

  • Davide_Pochetti
    Davide_Pochetti Posts: 2

    I have the same problem.  

  • Mauynster
    Mauynster Posts: 2

    We also have business account and a renewal, and actually can't use what we paid for. 

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