Posted by Michiel
Henagon

Reason Unknown

(Corporate account)

Since last friday (around 16:00 NL time) we've been having issues connecting to customers. 

Today i'm still getting a lot of 'Reason unknown' replies when trying to connect. Abd frankly this is getting annoying our customers are located around the globe and i can't just 'drop by'.

When are these issues solved!?

 

14 Replies
14 Replies
Posted by Idroenergia_Srl
Henagon

Re: Reason Unknown

I reported the problem. Still no answer. The call center is always busy

Posted by Michiel
Henagon

Re: Reason Unknown

Same, can't get through to helpdesk either, not likely they will be able to do anything.
Posted by Community Manager
Community Manager

Re: Reason Unknown

Hi all,

Thank you for your reports.

Yes - unfortunately there are some issues currently. Our engineers have not yet confirmed the underlying root cause and they are working hard on bringing up our service again. Please subscribe to our status page to get the most recent updates: https://status.teamviewer.com/

Thanks and I apoligize for the issues,

Esther

Posted by Moderator Moderator
Moderator

Re: Reason Unknown

Hello Michiel,

Thank you for your message.

We are currently facing technical issues.

Our developers are currently solving the issue.

You can follow the problem solving status on the following link :

TeamViewer Status page

Note: You can subscribe (by clicking on "Subscribe to updates") to our page. You will receive a quick e-mail, once the problem is fixed.

I hope this could help. If not, do not hesitate to contact us again.

I wish you a good day.

Jean

French Community Moderator
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Posted by Community Manager
Community Manager

Re: Reason Unknown

Hi all - everything should be back to normal. 

Please confirm.

Thanks and best, Esther

Posted by Michiel
Henagon

Re: Reason Unknown

Still getting some random 'Reason Unknown' here ant there, hopefuly this will resolve itself after a restart.

Posted by Bjorgvin
Digon

Re: Reason Unknown

Hi Teamviewer peeps :-)

I'm also getting random "Reason unknown" this morning, sometimes we're in luck after 2-3 tries :-(

Cheers, Björgvin/Vegagerdin

EDIT: Having problems loggin into the Management Console also, been like this for 15 minutes now:

Second EDIT: 60 minutes now

Third EDIT: I'm in now :-)

tv.jpg

Björgvin Arnarsson
Posted by Michiel
Henagon

Re: Reason Unknown

Same problem here, i can't even connect to systems on my local lan...

And systems i was on a few minutes ago i try to reconnect suddenly give 'Reason Unknown'.
I mean it's standing 1 room away...

This has been going on since 26/10/2018... when will the issue be solved?
Posted by Pedro_A
Photon

Re: Reason Unknown

Same problem here, cannot connect more than 10 users in 4 countries.

The status update website does not seem to reflect the total unavailability of teamviewer service.

 

Posted by mscheurer
Trigon

Re: Reason Unknown

These problems are increasing constantly.

We are customers since the first version and over the years the service is getting worse and worse and the prces are rising constantly..

Time to look for another remote solution.

Posted by bbull
Photon

Re: Reason Unknown

We do have the ame issue. It started abou 1 or 2 weeks ago with a few partners.

-> Right now, we cant connect to anyone. Message: "Unknown Error"
-> We were unable to log into our TV account for 30 Min

Tel Support Line is busy.

We cant work here....

Posted by Community Manager
Community Manager

Re: Reason Unknown

Hi all,

I am sorry for the degraded performance.

The team is working to get is resolved. As always: https://status.teamviewer.com/#

Thank you for your patience and understanding.

Best, Esther

Posted by Community Manager
Community Manager

Info - Degraded performance October 29th and 30th 2018

Hi all, 

I would like to take the chance and update you on the degraded performance we were facing at times on October 29th and 30th 2018.

Here´s a summary of what happened:

  • The issue appeared after a software update on some of our servers.
  • Affected users were not able to start new TeamViewer sessions or meetings and got the error message “Reason unknown”
  • The issue was not constant, but appearing multiple times a day.
  • Running sessions were not affected
  • The account login, the login to the Management Console and the TeamViewer Chat were not affected
  • After finding the cause of the issue and rolling back to the previous build, the issue was fixed
  • Our development is in contact with our software vendor to make sure that this won´t happen again

I apologize once again for the trouble this has caused you. 

Thanks and all the best,

Esther

Posted by mscheurer
Trigon

Re: Info - Degraded performance October 29th and 30th 2018

Can not confirm. Account login using 2fa was NOT possible.